I'm a highly motivated individual who is always striving to be better and gain knowledge.
My assets include online sales and service expertise and a getting things done mentality.
Pragmatic, problem-solver, good communication skills, team worker, persuasive, stress resistant, flexible attitude and analytical.
Why should you contact me?
I am a result-driven web professional with a passion for digital with a focus on the end user and extensive experience in e-commerce and in online selfcare. I like to work as a pivot between business and IT to benefit the customer. I thrive when I’m challenged by a clear business objective and a complex IT component.
I have a proven ability to successfully analyze an organization's challenges, identify potential opportunities, and develop innovative solutions for increasing online sales and service. Combined with a wide understanding of online best practises and constant advancements.
A summary of relevant job experience and education
Specific professional capabilities and experiences summaries with its primary means of communicating professional competency
Conceiving the digital vision and managing the online strategy for KPN. Translating the digital vision into tactical themes, specifying the organization's objectives, developing processes and plans designed to achieve these objectives including allocating resources and budget.
• Boosted online satisfaction (+20 NPS) and sales conversion
• Created a digital vision for KPN, design principles, KPI's and the digital roadmap 2012-2016
Overseeing business consulting effort that focuses on how to use information technology to meet our business objectives in a multichannel environment (web, mobile and contact center). In addition to providing advice, propose online improvements based on online analytics (A/B & MV testing), support IT implementations, deploy and administer IT systems on behalf of the business.
• Achieved 95% measurability of all customer journeys
• Created 4+ MyKPN app for Mobile
• Implemented MyKPN for fiber customers
Managed research, strategy, optimization and development of the open and personalized online environments of KPN including loyalty, single sign-on and e- CRM systems.
• Achieved 8 mio yearly savings in call deflection with an online community
• Implemented a new UX for KPN Corporate Market website
Led the implementation knowledge management with the objective to improved performance, get a competitive advantage, the sharing of lessons learned, integration and continuous improvement of the organisation.
• 2.3 mio yearly savings (reduction handle time) with a custom multi-channel knowledge system
Responsible for implementing knowledge management with the objective to improved performance, get a competitive advantage, the sharing of lessons learned, integration and continuous improvement of the organisation.
• Significant improvement of employee’s satisfaction with the implementation of a custom Performance improvement tool
Started my own company to sell, design and develop websites. Learned many different skills and disciplines in the production and maintenance of websites. Includes different areas of web graphic design; interface design; authoring, user experience design and search engine optimization.
• Paid my way through school
Learning is not compulsory;
it is contextual. It does not happen all at once,
but builds upon and is shaped by what we already know.
The force field in which you operate is dynamic and complex. Interests are diverse and decision-making is influenced by many stakeholders. How do you create the necessary movement and togetherness despite all the differences?
Scrum is an iterative and incremental agile software development framework for managing software projects and product or application development. It defines "a flexible, holistic product development strategy where a development team works as a unit to reach a common goal".
The communication of ideas, whether to colleagues or clients, is one of the key factors in determining personal success. The Pyramid Principle shows how to structure and present arguments so that they gain immediate understanding.
Communication, Interaction & Management Skills is the most followed leadership program in the Netherlands. A unique management development program for middle and senior management. To gain insight into your leadership style and learn to make informed choices.
Marketers are becoming strategic leaders within their organizations, and now they have the tools to find and maximize every opportunity. Omniture pulls all your data together. With a single source of truth, you’ll have powerful new ways to monitor and adapt.
This study focussed on three topics; business management, communications and IT development. I learned to speak the language of users and developers. I learned how to create a vision, translate it into an digital strategy and convert it into clear online objectives.
Do you have a project, ideas and you want to get started ?
Don’t hesitate feel free to get in touch with me.
A connection for the passage of an electric current from one thing to another
Don’t hesitate feel free to get in touch with me.