/ about me
I'm a highly motivated individual who is always striving to be better and gain knowledge.
My assets include online sales and service expertise and a getting things done mentality.
my name is frank timmermans
Pragmatic, problem-solver, good communication skills, team worker, persuasive, stress resistant, flexible attitude and analytical.
main skills
Why should you contact me?
Get To Know Me
I am a result-driven web professional with a passion for digital with a focus on the end user and extensive experience in e-commerce and in online selfcare. I like to work as a pivot between business and IT to benefit the customer. I thrive when I’m challenged by a clear business objective and a complex IT component.
I have a proven ability to successfully analyze an organization's challenges, identify potential opportunities, and develop innovative solutions for increasing online sales and service. Combined with a wide understanding of online best practises and constant advancements.
my contact information
Please feel free to contact me for additional information
Amersfoort, The Netherlands
+ 31 6 1392 3876
/ resume
A summary of relevant job experience and education
my Employment
Specific professional capabilities and experiences summaries with its primary means of communicating professional competency
Web Strategy Manager - KPN Digital
2012-present
Conceiving the digital vision and managing the online strategy for KPN. Translating the digital vision into tactical themes, specifying the organization's objectives, developing processes and plans designed to achieve these objectives including allocating resources and budget.
Accomplishments:
• Boosted online satisfaction (+20 NPS) and sales conversion
• Created a digital vision for KPN, design principles, KPI's and the digital roadmap 2012-2016
Online Business Consultant - KPN Channels
2008-2011
Overseeing business consulting effort that focuses on how to use information technology to meet our business objectives in a multichannel environment (web, mobile and contact center). In addition to providing advice, propose online improvements based on online analytics (A/B & MV testing), support IT implementations, deploy and administer IT systems on behalf of the business.
Accomplishments:
• Achieved 95% measurability of all customer journeys
• Created 4+ MyKPN app for Mobile
• Implemented MyKPN for fiber customers
Formula Manager Service - KPN Online
2007-2008
Managed research, strategy, optimization and development of the open and personalized online environments of KPN including loyalty, single sign-on and e- CRM systems.
Accomplishments:
• Achieved 8 mio yearly savings in call deflection with an online community
• Implemented a new UX for KPN Corporate Market website
Knowledge Manager - KPN Contact
2005-2007
Led the implementation knowledge management with the objective to improved performance, get a competitive advantage, the sharing of lessons learned, integration and continuous improvement of the organisation.
Accomplishments:
• 2.3 mio yearly savings (reduction handle time) with a custom multi-channel knowledge system
Knowledge Manager - Planet Media Group
2004-2005
Responsible for implementing knowledge management with the objective to improved performance, get a competitive advantage, the sharing of lessons learned, integration and continuous improvement of the organisation.
Accomplishments:
• Significant improvement of employee’s satisfaction with the implementation of a custom Performance improvement tool
Mediagenic - Self-employed
1999-2009
Started my own company to sell, design and develop websites. Learned many different skills and disciplines in the production and maintenance of websites. Includes different areas of web graphic design; interface design; authoring, user experience design and search engine optimization.
Accomplishments:
• Paid my way through school
my education
Learning is not compulsory;
it is contextual. It does not happen all at once,
but builds upon and is shaped by what we already know.
Influence in Complexity - De Baak
2013
The force field in which you operate is dynamic and complex. Interests are diverse and decision-making is influenced by many stakeholders. How do you create the necessary movement and togetherness despite all the differences?
Scrum Master - Vijfhart IT
2013
Scrum is an iterative and incremental agile software development framework for managing software projects and product or application development. It defines "a flexible, holistic product development strategy where a development team works as a unit to reach a common goal".
The Pyramid Principle - DeMonchy & Partners
2011
The communication of ideas, whether to colleagues or clients, is one of the key factors in determining personal success. The Pyramid Principle shows how to structure and present arguments so that they gain immediate understanding.
Communication, Information and Management - Van Harte & Lingsma
2010
Communication, Interaction & Management Skills is the most followed leadership program in the Netherlands. A unique management development program for middle and senior management. To gain insight into your leadership style and learn to make informed choices.
Advanced Omniture Sitecatalyst training - Omniture
2010
Marketers are becoming strategic leaders within their organizations, and now they have the tools to find and maximize every opportunity. Omniture pulls all your data together. With a single source of truth, you’ll have powerful new ways to monitor and adapt.
Bachelor in Communication Systems - HvU
2001
This study focussed on three topics; business management, communications and IT development. I learned to speak the language of users and developers. I learned how to create a vision, translate it into an digital strategy and convert it into clear online objectives.
Do you have a project, ideas and you want to get started ?
Don’t hesitate
feel free to get in touch with me.
/ contact
A connection for the passage of an electric current from one thing to another
get in touch
Don’t hesitate feel free to get in touch with me.